Cloud-based Order Management - Customer Support

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THINK365 is an order and subscription management, fulfilment and BI system intended for scholarly publishers, university presses, societies, professional associations, and even non-scholarly publishers and news corporations. It integrates with e-commerce systems, CRM and hosting platforms for journal publishers and supports an assortment of payment methods for domestic and cross-border payments, generates dynamic reports and creates bundled content offering to help publishers expand their revenues.

THINK365 is fully compliant with GDPR and PCI-DSS standards.

1,000,000+

Unique

Users
>99.97%

Uptime
Over 7000

Submissions

Per Month

800k

INSTITUTIONAL ACCOUNTS
17m

REGISTERED USERS / MONTH
30+

CLIENTS SUBSCRIPTIONS / MONTH

THINK365 provides leading-edge subscription management solutions that help optimize subscription lifecycle events, maximize billing, and increase return on investment.

Features

Customer Master Data Management	Manages Master Data for diverse groups of customers – retail subscribers, corporate clients, institutional subscribers (large universities)
Subscriptions, Renewals and Package Orders	Manages subscriptions for both print and online journals, books and other published content Allows package orders for different orders Manages agency orders Allows order single and bulk cancellations, mass order suspensions, extensions and grace issues Tracks subscription renewals, supports auto-renewals
Payments and Tax computation	Supports assorted payment methods such as credit transfers, direct debits for SEPA & BACH Integrates with payment APIs – Stripe, CyberSource, PayPal (PayFlow Pro), Windcave Computes taxes with a customisable tax module Assesses tax exemptions for agencies Integrates with Avalara and Taxjar APIs for sales taxes
Business Intelligence and Analytics	Provides 150+ Business Intelligence reports and analytics
E-commerce integration	Provides APIs for easy integration with e-commerce letting subscribers directly place orders, tender one-time payments or in EMIs, allow mass suspensions, order cancellations and renewals

Path Ahead

Over 30+ major publishers, university presses, society publishers and news corporations use THINK365 to manage more than 8 million customers and 2 billion orders annually.

We are working closely with publishers to integrate with various systems of their landscape such as CRM, ERP, hosting platforms. In the Open Access era, THINK365 will also be working with various OA business models for STM publishers in the near future.