An End-to-End Order Management and Delivery Platform

Platforms

THINK360 Services

Additional THINK360 services includes integration services, managed services, implementation services, and support services.

Integration Services

Managed Services

Implementation Services

Additional Support Services

Integration Services

THINK360 gives you the ability to integrate diverse data and information sources within and outside your system into a single framework. An integrated information infrastructure can then be shared by applications including Customer Relationship Management, Content Management, Tax Engine, Reporting and Analytics System, Automated Warehouse Management System, and Accounting Software.

THINK360 also offers an extensive library of REST and SOAP APIs to seamlessly connect with your business ecosystem.

Managed Services

If you are short on services and need support, the THINK360 team can help.

Our Managed Services include the following:

Configuration Services to provide application setup consultation and configuration. Our team can define order classes — subscriptions and products — along with their terms, order codes, sources, rates, demographics and other information as needed.
Report Writing Services to create custom reports for your business needs, including Marketing, Accounting, Circulation, Data Analysis, and additional metrics.
Development and Tech Services to integrate your website with THINK360, with XML API training for client web developers, and web integration consulting.
Hosted Services to provide the tools and flexibility for building a subscription-based business without having to deal with all the associated IT costs and infrastructure. Our hosted services allow for lower IT and personnel costs and quicker implementations.

Implementation Services

The THINK360 implementation team supports your team throughout all project phases. We will develop a project roadmap and time frame that work for your team.

Our Implementation Services include:

Project Management to collaboratively work with your team. This team will design and develop custom software solutions, and it will monitor the quality of technical development, programming, verification, reconciliation and much more.
Conversion and Migration Services to help transform any legacy systems to meet THINK360 requirements. THINK360 data conversion projects are scaled through well-thought-out phases, including planning, analysis and design, conversion of data, and processing to THINK360’s database.
Consultation Services and Training are available for further support. Our Consultation Services will help fulfill all of your order management needs, and our training services include web demonstrations and onsite visits to help you maximize platform utility.

Additional Support Services

The THINK360 team also performs the role of service bureau, in addition to being a platform provider.

Our additional support services include:

Customer Service is provided 24/7 via email, phone, website, and mail.
Fulfillment Services help generate and send electronic address files to journal printers/mailers for various titles. These files are generated or auto-scheduled based on the mailing schedules provided.
Financial Management Services can track credit card processing charges, tax collections, commissions and year-end closing positions. All financial management processes can be run, including physical banking.
Credit Control that supports your recovery of unpaid dues and works on your behalf to manage overdue customers. The THINK360 platform allows you to raise credit invoices and track payments.

We offer additional support services including author support, invoicing projects, data mining, data management, data verification, and validation. If you need help in one of these areas, please contact us for more information.

Case Study

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