Platforms
Order Management and Delivery
With flexible subscription fulfillment, your subscription life cycle events will be optimized. THINK360, a cloud-based subscription order management platform, will maximize your billing, increase your return on investment, and adapt to a changing business environment.
Cloud Infrastructure
Subscription Life Cycle Management
Packages
Renewals, Payments, and Billing
Accounting and Revenue Recognition
Business Intelligence
Cloud Infrastructure
THINK360 is hosted on the Amazon Web Services (AWS) infrastructure, making it reliable, scalable, and competitive. The cloud infrastructure provides a simple way to access servers, storage, databases and a broad set of application services over the Internet.
- Pay-per-use
- Higher economies of scale
- Infinite scalability
- Dramatic speed and agility
- Easy deployment activity
- Freedom to focus on business rather than server maintenance
Subscription Life Cycle Management
Having an effective system is critical for maximizing billing. THINK360 understands that the key to the subscriber life cycle is maintaining customer satisfaction at all times.
- Keep track of subscriber behavior and trends to further segment your customer base and create targeted promotions
- Handle claims, inquiries, and history
- Suspend, reinstate, and cancel subscriptions
- Send auto-renewal messages
Packages
In THINK360, a “package” is any combination of subscriptions or products available to customers as a single order, allowing your business to easily offer any assortment.
- Improved order accuracy
- Reduced order entry time
- Simplified offers
- Increased sales
Renewals, Payments, and Billing
With flexible order management, you can accept orders by mail, email, telephone or website. You can support unlimited pricing options for each subscription, sell both subscriptions, and single products, and provide an uninterrupted flow of services to your customers.
- Simplify the renewal process
- Utilize a recurring billing system
- Calculate accurate taxes, shipping, commission fees, and refunds
- Offer subscriptions worldwide in any currency
Data is secure throughout the order process. There is a secure payment application, encryption key management with a data purge, and a clean-up process.
Accounting and Revenue Recognition
THINK360’s powerful accounting functionality uses generally accepted accounting principles (GAAP), accounts, and reconciliation processes. Easy-to-use screens and reports help you manage payments and credit orders, while sophisticated processes — complete with checks and balances — summarize accounting information for your general ledger system.
THINK360 also captures and tracks all associated payments, user-definable payment types, payment plans, VAT, and customer deposit accounts.
Business Intelligence
THINK360 comes with customizable report templates that monitor specific activities and provide a comprehensive view of your customers’ orders and subscriptions. The platform offers over 100 standard reports for different departments including Circulation, Fulfillment, Finance, Administration, and Sales/Marketing.
